Frequently asked questions.

We offer custom embroidery, screen printing, direct-to-film (DTF) transfers, heat transfer vinyl (HTV), and in-house patch making. We can also help you choose apparel for your project. Not sure which method is right for your design? Send us your artwork and project details, and we'll help you explore the options.

We accept cash, debit cards, credit cards (except American Express), Zelle, and Venmo.

There is no minimum order for embroidery, direct-to-film (DTF) transfers, or heat transfer vinyl (HTV). Screen printing has a 24-piece minimum for orders using the same artwork and print dimensions. We welcome small orders, and larger quantities generally qualify for lower per-piece pricing. Share your quantity and artwork with us for a custom quote.

Yes! We accept customer-supplied garments for many projects, subject to review. An additional Customer-Supplied Garment Fee applies to items not purchased through Joy Embroidery. The fee depends on the garment and the work involved. Contact us with the garment details and artwork so we can confirm whether it's suitable and provide a quote.

During off-peak seasons, our standard turnaround time is up to two weeks. Timing may vary during busy periods and depends on the project, garment availability, and artwork approval. We'll confirm an estimated completion date when reviewing your order.

Yes! We accept rush orders for embroidery, screen printing, and other decoration services when our production schedule and garment availability allow. An additional rush fee applies. Please include your deadline when requesting a quote so we can confirm availability and pricing before you place your order.

Same-day embroidery may be available depending on our production schedule and the details of your project. Please call us at 951-683-7232 as soon as possible so we can check availability and discuss what you need. A rush fee applies. Same-day service must be confirmed by our team before you place your order.

New embroidery designs may require digitizing, which is quoted separately. We'll confirm any setup charges before production.

Digitizing prepares your artwork for an embroidery machine. New designs generally require digitizing, and any applicable setup fee will be included in your quote.

We can review artwork and placement details with you before production. Ask us about proof options when requesting your quote.

We may be able to match a competitor’s price on a case-by-case basis. Please contact us with a formal quote from the competitor so we can review the garments, decoration details, quantities, and pricing. Price matching is subject to our review and is not guaranteed.

Absolutely. We can help you find apparel that fits your project, budget, and decoration method.